The Referral Process
Students with Private Insurance
Students with private insurance coverage (HealthNet, United Healthcare, Medi-Cal, etc.) who obtain services at the Student Health and Wellness Center or with Counseling Services at North Hall may need additional care that is not available through Student Health and Counseling Services.
It is the student's responsibility to know their insurance benefits and obtain authorization to see a consultant.
Students with an HMO insurance plan: Contact your Primary Care Provider (PCP) for authorization. Your PCP will let you know whether or not he/she will authorize the referral. They may require you to schedule an appointment with them.
Students with a PPO or other type of insurance: Contact your insurance company to see if authorization is needed prior to scheduling your appointment. If you need authorization, ask your insurance company for instructions.
Students with UC SHIP
Students enrolled in UC SHIP that need care that is not available at the Student Health and Wellness Center, or with Counseling Services at North Hall, will be referred to a provider or facility off campus.
An Insurance Services Coordinator will contact the student to ask if they have a preferred provider or facility they would like to use, and to provide several options if they student does not have any preference. Once a provider/facility is chosen, their Insurance Coordinator will forward their referral to that office.
It is the students responsibility to contact the off campus provider/facility to schedule their appointment. Once the appointment is scheduled, the student will need to let their insurance coordinator know the date of their appointment.