Frequently Asked Questions                         

FAQs

Waiver

How do I submit a waiver?

Answer: The easiest way to submit a waiver application is online at shcs.ucdavis.edu/insurance. You will be notified instantly if your waiver was approved or denied. You can also submit a waiver application on paper to the Insurance Services department at the Student Health and Wellness Center.

How do I know if my waiver was approved?

Answer: You can log into the Waiver Status page at shcs.ucdavis.edu/insurance/waiver to check the status of your waiver.

If I waive UC SHIP, can I still use SHCS?

Answer: Absolutely! All registered UC Davis students can be seen at Student Health and Counseling Services for low student rates.

Do I have to do a waiver every quarter/semester?

Answer: No, once you submit your waiver application and it is approved, it will remain in effect for the rest of the academic year.

What do I do if my waiver is denied?

Answer: If your waiver is denied because you made an error when inputting your information, you can file an Appeal of Waiver Denial form with the Insurance Services department within two weeks of your waiver denial. This process can take some time, so it is recommended that you pay all fees, including your UC SHIP fee, so that you will not get dropped for non-payment. If your appeal is approved, your student account will be credited the UC SHIP fee.

Why is the UC SHIP fee still on my account?

Answer: That depends. If you did not submit a waiver, or you submitted one, but it was not approved, the UC SHIP fee will remain on your account. If you submitted a waiver application and it was approved, please be sure to look at all of your transactions on your MyBill account. You will see a PAYMENT equal to the UC SHIP fee if your waiver was approved. It will state “Student Health Ins Waiver”

How do I cancel my waiver?

Answer: If you are no longer covered by an outside insurance plan, you can cancel your UC SHIP waiver and be enrolled in the plan at any point during the Fall, Winter or Spring terms. We do not allow students to cancel their waiver during Summer Session. You can fill out the Request to Cancel Waiver form and submit it to the Insurance Services office at the Student Health and Wellness Center. Your enrollment will be effective the day we receive the form. Your student account will be charged the entire UC SHIP fee for the term that you enroll in, even if the term is already in progress.


Eligibility

When does my insurance coverage start?

Answer: For most students, your coverage begins on the first day of the quarter or semester. Please check here for specific start dates.

When does my coverage end?

Answer: Your coverage ends the last day the term, unless you are enrolled for classes the following term, or choose to enroll in the Voluntary UC SHIP plan if you are eligible. If your last term enrolled as a registered student is Spring, your coverage will continue through the end of summer.

Can I extend my UC SHIP coverage?

Answer: That depends. If you are currently enrolled in UC SHIP, but are graduating at the end of the term, or are going on PELP or Filing Fee, you can elect to enroll in the Voluntary UC SHIP plan via Wells Fargo. Please click here for more information.

What if I go on PELP?

Answer: Please click here for more information.

What if I go on Filing Fee?

Answer: Please click here for more information.

What if I am Graduating?

Answer: Please click here for more information.

I was Dismissed. Can I continue UC SHIP? Can I get a refund?

Answer: If you were dismissed during the quarter/semester, your UC SHIP coverage will continue through the end of the term and you will not be eligible to continue UC SHIP coverage beyond that point.

If you do not wish to remain enrolled in UC SHIP, you may contact the Insurance Services department during the term you are dismissed and request a refund of your UC SHIP fee. Your request will be reviewed and, if approved, your account will reflect the refund. Refunds will not be granted after the term ends. No exceptions will be made to this policy.

If you are dismissed prior to the start of the quarter/semester, your UC SHIP coverage will be terminated and you will not be charged for UC SHIP.

Does UC SHIP offer COBRA coverage?

Answer: No, UC SHIP does not offer COBRA coverage for those students who have left the university. Eligible students can look into the Voluntary enrollment plan via Wells Fargo (click here), or you can contact Anthem Blue Cross directly to inquire about conversion plans.

I need a letter stating my coverage has ended.

Answer: Anthem Blue Cross will automatically send out a Letter of Creditable Coverage when your coverage under UC SHIP ends. This may take several weeks for you to receive. Please be sure that you have the correct “Mailing/Current” address on file in SISWeb so that you receive this letter.

I’m Graduating. How can I document that I have had continuous insurance coverage?

Answer: Anthem Blue Cross will mail out a Letter of Creditable Coverage when your UC SHIP coverage ends. This may take several weeks for you to receive. Please be sure that you have the correct “Mailing/Current” address on file in SISWeb so that you receive this letter.


Dependents

Can I enroll my spouse/child/children in UC SHIP?

Answer: Yes. Click here to get additional information regarding costs, dates of coverage, benefits, and the enrollment process.

How much does it cost?

Answer: Click here to get additional information regarding costs, dates of coverage, benefits, and the enrollment process.

How can I enroll my spouse/child/children in the dependent plan?

Answer: Click here to get additional information regarding costs, dates of coverage, benefits, and the enrollment process.


Benefits

Will I get an ID Card?

Answer: Yes, Anthem Blue Cross and Delta Dental of California will issue you ID cards to be used when you receive services outside of the Student Health and Wellness Center.

I didn’t get an ID card. What do I do?

Answer: If you did not receive an ID card, first check to make sure you have the correct address listed in SISWeb under the Mailing/Current address tab. This is the address that we provide to the insurance companies so that they can send you correspondence. Once you have verified that your address is correct, you can contact Anthem Blue Cross at 1 (866) 940-8306 to request a new ID card.

Do I need an ID card for my vision coverage?

Answer: Yes. You can use the same ID card you use for your medical coverage as they are both provided by Anthem Blue Cross.


Medical

Where do I go to get care?

Answer: Your first stop should always be the Student Health and Wellness Center. If you require a service that we do not provide, your primary care provider will write you a referral to go see a specialist in the community.

What if it’s an emergency?

Answer: Call 9-1-1 or go to the nearest emergency room. Sutter Davis Hospital is two miles north of campus located at 2020 Sutter Place, off of Covell Blvd near Highway 113.

When do I need a referral?

Answer: A referral is required for all medical services except emergency room or urgent care visits. If you are not in the Davis area and need care, you can contact the Insurance Services office to request an Out of Area referral.

What if I am not in California?

Answer: If you are receiving care anywhere in the United States, you will need a referral for non-emergency medical services.

When does it expire?

Answer: Referrals are valid for the remainder of the current academic year, as long as you remain enrolled in UC SHIP. If you will be continuing to receive services from a provider not at the Student Health and Wellness Center, you will need to request a new referral at the start of each academic year so that claims will continue to be paid appropriately.

What if I paid for medical services out of my own pocket:

Answer: If you did not have your insurance card available and paid out of pocket for services, you can submit a claim form, which you can download from the Anthem Blue Cross website, so that you can be reimbursed. Please be advised that you may not be reimbursed the full amount you paid out of pocket. Reimbursement amounts are determined by Anthem Blue Cross.

What if I have a pre-existing condition?

Answer: For Graduate and Law students starting Fall 2010, and for Undergraduate students beginning Fall 2011, UC SHIP will not have any pre-existing condition limitations.

What if I need a prescription filled?

Answer: If you have an existing prescription that is still valid and has refills remaining, or your SHCS provider wrote you a new prescription, you can get it filled in the pharmacy at the Student Health and Wellness Center. UC SHIP students pay $5 for generics and $25 for brand name medications for a 30 day supply when purchased at SHCS.

What if I am not in Davis and need a prescription filled?

Answer: UC SHIP provides prescription benefits outside of the Student Health and Wellness Center. You will need to present your UC SHIP id card to the pharmacy and you will be charged a $5 copay for generics, a $25 copay for brand name medication, or a $40 copay for non-formulary medication. You are limited to receiving only a 30 day supply of medication at a time when you fill a prescription outside of the Student Health and Wellness Center.


Dental

I need to go see a dentist. Do I need a referral?

Answer: No, you do not need a referral to use your dental benefits. You can contact Delta Dental to find a dentist and discuss your benefits. You can go online to www.ucop.edu/ucship and follow the link to Delta Dental’s website, or call their customer service at 1 (800) 765-6003

Do I need an ID Card to go see a dentist?

Answer: Delta Dental will send all UC SHIP students a new ID card to be used when you need to get services. Please be sure that your Mailing/Current address in SISWeb is up to date so that you receive your card on time.


Vision

Do I need a referral to go see an Optometrist (eye exam/glasses/contacts)?

Answer: No, you do not need a referral to use your vision benefits. You can contact Anthem Blue View Vision customer service to discuss your benefits and where you can go to receive services. Their customer service number is 1 (866) 940-8306

Do I need and ID card to go see an eye doctor?

Answer: You can use the same ID card that you use for your medical coverage. Please be sure that your Mailing/Current address in SISWeb is up to date so that you receive your card on time.


What to do when SHCS closed

What do I do when I need care but SHCS is closed (like on a Sunday or in the evening)?

Answer: You have several options. You can contact the Student Health Advice Nurse at (530) 752-2300 and discuss your situation with a Registered Nurse and get assistance determining if you should seek care at an Urgent Care center, the Emergency room, or if you can wait until Student Health and Counseling Services is open again.

You an also go to Sutter Davis Urgent Care or Emergency Room which is located at 2020 Sutter Place off of Covell Blvd, just two miles north of campus.

If you are out of the Davis area and need care, simply show them your UC SHIP ID card and pay your office visit copay. You will need to contact the Insurance Services department when they are open and advise them that you received care outside of SHCS so that they can issue a referral so that your claim is paid.


Out of Area referral process

What do I do when I am not in Davis and need medical care?

Answer: If you are out of the Davis area and need non-emergent medical care, you will need to contact the Insurance Services department and advise them that you need to receive care with a local provider. You need to do this prior to your visit. You will need to provide the Insurance Services coordinator with the name of the provider you wish to see, the address, phone and fax number of that provider, and the reason for your visit so that they can issue a referral and forward it to your providers office so that they can submit a claim for payment. You can look for an Anthem Blue Cross provider at www.anthem.com/ca


How to get in touch with Insurance Services

You can get in touch with Insurance Services several different ways.